Free delivery on orders over Rs.5,000Rs.300 delivery below that · Cash on delivery

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Shipping & delivery

Last updated: September 20, 2026

Everything we sell is delivered to your door by a leading nationwide courier, and paid for in cash when it arrives. This page explains what that costs, how long it takes, and what to do if something goes wrong.

Where We Deliver

We deliver anywhere in Pakistan. Orders are carried by an established nationwide courier service, so we reach major cities, smaller towns and most rural areas.

If your address is somewhere the courier does not reach, we will tell you on WhatsApp before dispatching, and you will not be charged anything.

Delivery Charges

  • Rs.300 flat delivery charge on orders under Rs.5,000.
  • Free delivery on orders of Rs.5,000 and above.

The delivery charge is shown in your cart and again at checkout before you place the order, so there is never a surprise at the door. Free delivery is judged on the value of the watches themselves, before any discount code — so using a coupon will not take away free delivery you were already promised.

Cash on Delivery

All orders are cash on delivery. You pay the courier in cash when your watch reaches you, and not before.

  • We never ask for advance payment, and we never take card, debit card or bank details. Anyone requesting those in our name is not us.
  • Please keep the exact amount ready if you can, as riders do not always carry change.
  • The amount due is the total shown on your order confirmation, including delivery.

How Long It Takes

Every order is confirmed on WhatsApp first, so we can check availability and the delivery address with you. The clock starts once that confirmation is done.

  • Confirmation — usually the same day, during business hours.
  • Dispatch — within 1 working day of confirmation.
  • Karachi, Lahore, Islamabad and Rawalpindi — about 2 to 3 working days after dispatch.
  • Other cities — about 3 to 4 working days after dispatch.
  • Smaller towns and rural areas — about 4 to 6 working days after dispatch.

These are estimates, not guarantees. Sundays and public holidays are not working days, and delivery can take longer during Eid, sales periods, bad weather, or when there are disruptions beyond our control or the courier's.

Tracking Your Order

When your order is dispatched we send you the courier's tracking number on WhatsApp, and by email if you gave us an address. You can also check the latest status any time on our order tracking page using your order number and the mobile number you ordered with.

When the Parcel Arrives

Before you pay, please check that the parcel is properly sealed and has not been opened, crushed or tampered with. If it looks like it has, do not accept it — refuse the delivery and message us straight away on WhatsApp. It is far easier for us to sort out a refused parcel than one that has already been paid for.

Once you have accepted and paid, please open the parcel and check the watch. If anything is wrong — the wrong item, missing accessories, or damage — contact us within 24 hours so we can put it right. Our Return & Refund Policy explains what happens next.

If Delivery Fails

The courier will normally attempt delivery more than once and will call the mobile number on the order first. To avoid a failed delivery, please keep that number switched on and answer calls from unknown numbers while your order is on its way.

If the courier cannot reach you, or nobody is available to receive and pay for the parcel, it is returned to us. We will contact you on WhatsApp to arrange another attempt.

Orders that are repeatedly refused at the door, or placed with a wrong or unreachable number, cost us the courier's return charges. We may ask for confirmation before dispatching future orders to the same number or address.

Wrong or Incomplete Address

Please check your address carefully before placing an order, and include a nearby landmark if your area is hard to find. If you spot a mistake, message us on WhatsApp immediately — we can usually correct it before dispatch, but not after the parcel is with the courier.

Questions

For anything about a delivery, message us on WhatsApp with your order number, or email support@tickistan.com. You can also use our contact page.

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